Terms of sale

Presentation
This website is operated by Ewige Seide (Business address: 11 Passage Puech Redon, 81990 Cunac, France; Warehouse address: 259 Soi Sukhumvit 63, Khlong Tan Nuea, Watthana, Bangkok 10110). By visiting our website or purchasing our products, you agree to these General Terms and Conditions of Sale and Use. Our store is hosted on Shopify Inc.

Article 1 — Terms of Use
The use of our website requires that you have reached the age of majority in your country of residence. Use for illegal purposes and the introduction of malware are prohibited and will result in the immediate termination of access.

Article 2 — General Conditions
We reserve the right to refuse service to anyone for any reason at any time. Credit card information is always encrypted during transfer. Reproduction or resale of our content or services without express written permission is prohibited.

Article 3 — Accuracy of Information
The contents of this website are provided for informational purposes only. We assume no liability for their completeness or timeliness and reserve the right to modify contents at any time.

Article 4 — Prices and Modifications to the Offer
Prices are subject to change at any time without prior notice. We reserve the right to modify or discontinue products or services at any time.

Article 5 — Products and Services
All products are available exclusively online. We strive for an accurate representation of colors and images but cannot guarantee exact color reproduction on all screens. Order quantities and sales in certain regions may be limited. Returns are subject to our return policy.

Article 6 — Accuracy of Account Information
You agree to provide complete and accurate information when placing an order (name, shipping address, email, payment details). We reserve the right to refuse or cancel orders, particularly in cases of suspected resale. In the event of a cancellation, we will notify you by email.

Article 7 — Third-Party Tools
We may provide access to third-party tools over which we have no control. These are provided "as is" without any warranties. Use is at your own risk.

Article 8 — Third-Party Links
Our website may contain links to external websites. We assume no responsibility for their content or practices. Complaints regarding third-party products should be directed directly to the respective third party.

Article 9 — User Submissions
By submitting comments or content, you grant us the right to publish and use them. You are solely responsible for the accuracy and legality of your submissions.

Article 10 — Personal Information
The processing of your personal data is carried out in accordance with our Privacy Policy. Your data is used exclusively for order processing and to fulfill legal obligations. You have the right to access, correct, and delete your data. Please direct requests to: kontakt.ewige.seide@gmail.com

Article 11 — Errors and Inaccuracies
We reserve the right to correct any errors, inaccuracies, or omissions in product descriptions, pricing, or availability at any time—even after you have submitted your order.

Article 12 — Prohibited Uses
The use of our website is prohibited for: illegal purposes, violations of applicable law, copyright infringement, discrimination, spreading false information, malware, or spam. Violations will result in the immediate termination of access.

Article 13 — Limitation of Liability
The service is provided "as is" without a guarantee of uninterrupted availability. Ewige Seide is not liable for indirect damages, lost profits, or data loss. Our liability is limited to the maximum extent permitted by law.

Article 14 — Indemnification
You agree to indemnify and hold Ewige Seide harmless from any third-party claims arising from your breach of these Terms or applicable law.

Article 15 — Severability
If any provision of these Terms is found to be unlawful, void, or unenforceable, the remaining provisions shall remain in full force and effect.

Article 16 — Termination
We reserve the right to terminate access to the service at any time if these Terms are violated. Obligations already incurred shall survive termination.

Article 17 — Cancellation
A cancellation is only possible within 2 hours of placing the order, provided the order has not yet been processed. Contact us immediately at: kontakt.ewige.seide@gmail.com — Transaction fees cannot be refunded in the event of a cancellation.

Article 18 — Right of Withdrawal
You have the right to withdraw from your order within 15 days of receipt without giving any reason. To exercise your right of withdrawal, contact us at kontakt.ewige.seide@gmail.com with your order number. Once confirmed, you have 15 days to return the products. Return shipping costs are borne by the customer. Refunds will be issued within 10 days of receiving the return or proof of shipment—via the same payment method used for the original order.

Withdrawal form: You may use the following format:
I hereby withdraw from the contract for the purchase of the following goods: Ordered on / received on: Name: Address: Date:

Return address: Contact us at kontakt.ewige.seide@gmail.com for return instructions.

Refusal of package: In the event of a refusal without a noted anomaly, a €25 (incl. VAT) return fee will be deducted from the refund. If an anomaly with the packaging or product is noted, ewige-seide.de will bear the return costs.

Article 19 — Refunds
In the event of a product return, refunds will be issued within 10 days of receiving the product or upon presentation of proof of shipment—whichever occurs first—via the same payment method used for the order. Gift cards will be refunded exclusively in the form of store vouchers. Cash on delivery shipments are not accepted.

Article 20 — Complaints and Delivery Issues
Marked as delivered but not received: First contact the carrier with your tracking number. Possible causes: incorrect address, accepted by neighbors, technical error in the tracking system. If the carrier's investigation is inconclusive, the package is considered lost. Claim processing takes up to 15 days. If the loss is due to a carrier error, we will refund your order in full. No refund will be issued if the customer provided an incorrect shipping address.
Address change: Errors in the shipping address must be reported within 24 hours of placing the order. After this time, we can no longer guarantee a change.
Non-delivery after 40 days: Contact us at kontakt.ewige.seide@gmail.com with your name, order number, and shipping address.

Article 21 — Legal Warranties
Products sold on ewige-seide.de are covered by the legal guarantee of conformity (2 years from the date of purchase) and the guarantee against hidden defects. Under a warranty claim, you are entitled to a repair, replacement, or refund. Return products under warranty to: Business address: 11 Passage Puech Redon, 81990 Cunac, France; Warehouse address: 259 Soi Sukhumvit 63, Khlong Tan Nuea, Watthana, Bangkok 10110 — Return shipping costs will be refunded upon presentation of the receipt.

Article 22 — Applicable Law and Mediation
In the event of a dispute, the French courts shall have exclusive jurisdiction. We recommend seeking an amicable settlement by email first. If an agreement cannot be reached within one month, you may contact the following mediator free of charge:
La Société Médiation Professionnelle http://www.mediateur-consommation-smp.fr
Alterités — 5 rue Salvaing, 12000 Rodez

Article 23 — Contact
kontakt.ewige.seide@gmail.com
Business address: 11 Passage Puech Redon, 81990 Cunac, France
Warehouse address: 259 Soi Sukhumvit 63, Khlong Tan Nuea, Watthana, Bangkok 10110
ewige-seide.de