Frequently Asked Questions
Why choose Eternal Silk?
Why choose Eternal Silk?
At Ewige Seide, we strive to offer you high-quality silk products to satisfy our customers.
How long are your delivery times?
How long are your delivery times?
- Processing time: 1 to 3 days from Monday to Friday.
- Delivery time: 4 to 7 days from Monday to Friday.
Which payment methods are accepted?
Which payment methods are accepted?
We accept all traditional payment methods:
- Visa
- Mastercard
- American Express
- PayPal
- Apple Pay
- Klarna
How long do I have to return an item after receiving it?
How long do I have to return an item after receiving it?
You have 15 days from the date you receive your order to return an item.
If you wish to make a return, please follow our return procedure as described in our refund policy.